Privacy Policy

Introduction

Toronto Outdoor Lighting ("we", "us", "our") operates the torontooutdoorlighting.ca website (the "Site"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Site and the choices you have associated with that data.

We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we handle your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

Personal Information From Forms

When you submit our contact form or request an estimate, we collect the following personal information:

• Full name
• Email address
• Phone number
• Property address
• Project details and requirements
• Any other information you voluntarily provide

Automatically Collected Information

We automatically collect certain information about your device and how you interact with our Site:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website or source
• Device information (operating system, screen resolution)
• General geographic location (city level)

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

How We Use Your Information

Toronto Outdoor Lighting uses the collected data for various purposes:

• To provide, operate, and maintain our website
• To respond to your inquiries and provide customer service
• To send you estimates, quotes, and project information
• To send periodic emails regarding your inquiry or follow - up information
• To improve, personalise, and expand our website
• To understand and analyse how you use our website
• To detect, prevent, and address technical and security issues
• To monitor and analyse trends, usage, and activities

Third - Party Services

We use third - party service providers to assist us in operating our website and conducting our business. These include:

GHL (GoHighLevel)

We use GoHighLevel for form submissions and customer relationship management. Your form data is processed through GHL's secure platform. Please refer to GHL's privacy policy for details on how they handle your information.

Analytics and Tracking

We may use third - party analytics tools to better understand how visitors interact with our website. These services may track your activity across multiple sites.

Data Security

The security of your personal information is important to us. We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our website uses HTTPS encryption to protect data transmitted between your browser and our servers.

PIPEDA Compliance

Toronto Outdoor Lighting is committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, you have the right to:

• Know what personal information we hold about you
• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications
• Know how and why we use your information

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. For customer inquiries, we typically retain information for 3 years following the date of your last interaction with us, unless you request deletion sooner.

If you request deletion of your personal information, we will remove it from our active systems within 30 days, except where we are required to retain it for legal or business purposes.

Your Privacy Rights

You have the right to control your personal information. You may:

• Access: Request a copy of the personal information we hold about you
• Correct: Request correction of inaccurate or incomplete information
• Delete: Request deletion of your personal information
• Opt Out: Unsubscribe from marketing communications and contact requests
• Portability: Request your information in a portable format

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document.

Your continued use of the Site following the posting of revised Privacy Policy means that you accept and agree to the changes.